RETURNS AND REFUNDS POLICY

General Policy

All sales are considered final at the time of purchase. However, we understand that exceptional circumstances may arise. As such, returns, exchanges, and refund requests will be handled on a case-by-case basis and are subject to approval by management.

Eligibility for Returns

To be eligible for a return:

• Your request must be initiated within 10 calendar days of the original purchase date.

• You must provide a valid proof of purchase, such as an original receipt or invoice issued by Largo Pallets bearing your name or business name.

• You must present a valid, government-issued photo ID that has not expired.

• The item(s) must be returned in the same condition as received—unused, unaltered, and in its original packaging where applicable.

Please note: Items sold as-is, damaged, or heavily discounted liquidation items may not be eligible for return unless otherwise stated in writing at the time of purchase.

Return Shipping Costs

Customers are responsible for all shipping and handling fees associated with returning items to Jimmy Pallets. We strongly recommend using a trackable shipping service or purchasing shipping insurance. Largo Pallets will not be held liable for lost or undelivered return shipments.

Return Processing

Once your return is received and inspected:

1. You will receive an email confirmation acknowledging receipt of the returned item.

2. Our team will assess the condition and validity of the return based on the eligibility criteria.

3. You will be notified of the approval or rejection of your refund request.

If approved, the refund will be processed within 24–48 business hours, and a credit will automatically be applied to your original method of payment. Please note that depending on your financial institution, it may take 3–7 business days for the refund to reflect in your account.

Non-Returnable Items

The following items are not eligible for return or refund:

• Items purchased beyond the 10-day return window

• Pallets or products sold at liquidation, clearance, or “as-is” status

• Custom orders or special request items

• Items showing signs of use, damage, or alteration

  Dispute Resolution

  In the event of a purchase dispute, customers are required to:

  • Provide full documentation of the transaction, including any correspondence

  • Cooperate fully during our internal investigation process

  • Understand that decisions made by Largo Pallets regarding disputes are final unless otherwise governed by local consumer protection laws.

    Contact Us

    
    If you have any questions or wish to initiate a return, please contact our team at:

    Email: [email protected]
    Phone: +1 (443) 205-6046
    WhatsApp: +1 (765) 244-5628